Privacy Policy
Last updated: February 2026
1. Information We Collect
When you use BuildYourRobot, we may collect the following types of information:
Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase or create an account.
Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on our site, and referring URLs. This data is collected automatically through cookies and similar technologies.
Robot & Project Data: If you use our cloud-based design or programming tools, we may store your project files, robot configurations, and telemetry data from connected devices.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and payment processing.
- Provide, maintain, and improve our platform and services.
- Send order confirmations, shipping updates, and customer support communications.
- Personalize your experience and recommend relevant products.
- Analyze usage patterns to improve site performance and user experience.
- Comply with legal obligations and prevent fraud.
We do not sell your personal information to third parties.
3. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, keep you logged in, understand how you use our site, and deliver relevant content. You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality of our platform.
4. Data Sharing
We may share your information with:
- Payment Processors: Stripe and PayPal to process transactions securely.
- Shipping Partners: To deliver your orders.
- Analytics Providers: Such as Google Analytics, to understand site usage (anonymized data only).
- Legal Authorities: When required by law or to protect our rights.
All third-party partners are contractually obligated to handle your data in accordance with applicable privacy laws.
5. Data Security
We implement industry-standard security measures, including SSL/TLS encryption, secure payment processing, and access controls. While no system is 100% secure, we take reasonable steps to protect your data from unauthorized access, alteration, or destruction.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing activities.
- Request a portable copy of your data.
- Withdraw consent at any time.
To exercise these rights, contact us at [email protected].
7. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Order and transaction data is retained for a minimum of 5 years for tax and accounting purposes.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.